Shipping and Returns

Beyer Pty Ltd ACN 688 361 266 trading as Jerky King and Harvest King
ABN 78 688 361 266
sales@jerkyking.com.au
0410 122 771
Last updated: 1 September 2026. This Policy forms part of our Terms and Conditions of Sale.

PART A — SHIPPING

1. Where we deliver

1.1 We deliver within Australia only.

1.2 We deliver by Australia Post, to street addresses, PO Boxes and Parcel Lockers.

1.3 This Policy applies to retail orders placed through our online store. Wholesale and stockist deliveries are covered by our Wholesale Terms of Trade.

2. Processing and delivery times

2.1 Orders are usually processed and dispatched within 1–2 business days of payment clearing. Orders placed on weekends or public holidays are processed the next business day.

2.2 Estimated delivery times after dispatch:

DestinationEstimated delivery
South East Queensland2 – 4 business days
Other QLD / NSW / VIC / ACT3 – 6 business days
SA / TAS4 – 7 business days
WA / NT / remote areas5 – 10 business days

2.3 All delivery times are estimates only and are not guaranteed. Delivery is carried out by third party carriers. We are not liable for delays caused by carriers, weather, natural disasters, peak periods, or other events outside our reasonable control.

3. Shipping costs

3.1 Shipping costs are calculated at checkout based on your order and delivery address, and are shown before you pay.

3.2 These are Australia Post estimates and are not guaranteed. Delivery to rural and remote areas may take longer.

4. Tracking

4.1 Where tracking is available, we will email you a tracking number when your order is dispatched. Please check your junk/spam folder.

5. Delivery, risk and address accuracy

5.1 You are responsible for providing a correct and complete delivery address. We are not liable for orders delivered to an incorrect address you supplied. Redirection or re-delivery may incur an additional charge.

5.2 If you select “authority to leave” or the carrier leaves the parcel unattended, risk passes to you when the parcel is left at the address. We are not responsible for theft, loss, or heat damage after that point.

5.3 If a parcel is returned to us as unclaimed or undeliverable, we will contact you. We may charge the cost of re-delivery, or refund the order less the original shipping cost and any return freight.

6. Lost or delayed parcels

6.1 If your order has not arrived within 10 business days of dispatch, contact us at sales@jerkyking.com.au with your order number. We will lodge an enquiry with the carrier.

6.2 Carrier investigations can take up to 10 business days. Once the outcome is known, we will replace or refund your order where appropriate.

PART B — RETURNS AND REFUNDS

7. Your rights under the Australian Consumer Law

7.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

7.2 Nothing in this Policy limits your rights under the Australian Consumer Law.

7.3 A major failure includes where the goods:

  1. are unsafe;
  2. are significantly different from the description or sample shown;
  3. are substantially unfit for their normal purpose and cannot easily be made fit; or
  4. would not have been bought by a reasonable consumer fully aware of the problem.

8. When we will refund or replace

We will provide a refund, replacement or credit where products are:

  1. damaged in transit — packaging crushed, torn or punctured;
  2. faulty or spoiled — mould, off odour, or otherwise not of acceptable quality;
  3. incorrect — you received a different product or quantity than you ordered;
  4. received past, or unreasonably close to, the best before date; or
  5. missing from your order.

How to claim

  1. Email sales@jerkyking.com.au within 7 days of delivery.
  2. Include your order number, a description of the problem, and photos of the product, the packaging, and the batch/best before code.
  3. We will respond within 2 business days with next steps.
  4. Do not discard the product until we have confirmed the outcome — we may need it for a food safety investigation.
  5. Where we ask you to return goods for a valid claim, we pay the return postage.

Approved refunds are issued to your original payment method within 5 business days of approval. Your bank may take a further few days to show the funds.

9. Change of mind

9.1 Our products are perishable food items. For food safety and hygiene reasons, we cannot accept returns or provide refunds for change of mind, including where you have ordered the wrong flavour or size, or simply do not like the taste.

9.2 This does not affect your rights under the Australian Consumer Law where goods are faulty, unsafe, not as described, or not of acceptable quality.

9.3 If you have made an error in your order, contact us immediately at sales@jerkyking.com.au. If your order has not yet been dispatched, we will do our best to amend or cancel it.

10. Allergies

10.1 Our products contain, and are made in facilities that handle, beef, nuts, and other allergens including soy, wheat/gluten and sesame.

10.2 You must read the allergen information on the product packaging before consuming. We cannot offer a refund because a product contains an allergen that is disclosed on the packaging.

11. Products damaged by incorrect storage

11.1 We cannot refund products that have deteriorated because they were stored contrary to the storage instructions on the packaging, or left in a hot car or letterbox after delivery.

12. Wholesale and stockist returns

12.1 Returns and claims for wholesale and trade account customers are governed by our Wholesale Terms of Trade, not this Policy.

13. Contact

Beyer Pty Ltd ACN 688 361 266
trading as Jerky King and Harvest King

Email: sales@jerkyking.com.au — Phone: 0410 122 771

Post: PO Box 6158, Meridan Plains QLD 4551